Privacy Policy

Weststar General Aviation Sdn Bhd ("Weststar", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose information about you when you visit our website at ga-charter.weststar-dev.com or engage our services.

This policy is issued in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website or submitting any enquiry, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal data:

Identity data — full name, company name, job title
Contact data — email address, telephone number, mailing address
Booking & travel data — trip itinerary, passenger count, departure/arrival locations, special requirements
Membership data — membership tier, application details, billing information
Technical data — IP address, browser type, pages visited, referring URL, and cookies
Communications data — correspondence sent to or received from us

2. How We Collect Your Information

Charter enquiry and booking forms on our website
Membership application submissions
General contact enquiry forms
Email and telephone communications with our team
Automatic data collection through cookies and analytics tools when you browse our website

3. How We Use Your Information

We use your personal data to:

Process and manage your charter or membership enquiry
Contact you regarding your booking, application, or request
Send service-related communications including confirmations and itinerary updates
Comply with legal, regulatory, and aviation authority requirements
Improve our website and the quality of our services
Conduct internal analysis, reporting, and service development
Send promotional or marketing materials, with your consent where required

4. Legal Basis for Processing

We process your personal data on one or more of the following grounds:

Performance of a contract or pre-contractual steps taken at your request
Compliance with a legal obligation
Your explicit consent
Our legitimate interests in operating and improving our business, where these do not override your rights

5. Disclosure of Your Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with:

Service partners — aircraft operators, ground handlers, and ground transportation providers involved in fulfilling your booking
IT and systems providers — hosting, email delivery, and CRM platforms operating under appropriate data processing agreements
Regulatory and legal authorities — where required by law, court order, or aviation regulation
Professional advisers — lawyers, auditors, and insurers acting in our professional capacity

Any third party receiving your data is required to maintain appropriate data protection standards and to use your data only for the specified purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Enquiry records are typically retained for a minimum of seven (7) years in accordance with Malaysian tax and accounting requirements.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You may control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

We use the following types of cookies:

Essential cookies — required for core website functionality
Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics)
Preference cookies — remember your settings and preferences

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Access to personal data is restricted to authorised personnel who have a legitimate business need.

While we take all reasonable precautions, no internet transmission is completely secure. Any data you transmit to us is at your own risk.

9. Your Rights

Under the PDPA and applicable data protection law, you have the right to:

Access a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Withdraw consent to our use of your data for marketing purposes
Request that we cease processing your data in certain circumstances

To exercise any of these rights, please contact our Data Privacy Officer using the details in Section 11 below.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data protection rights, please contact:

Data Privacy Officer
Weststar General Aviation Sdn Bhd
Kuala Lumpur, Malaysia
Email: privacy@weststar-aviation.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.